or thousands of years, humans survived as hunters. This meant we relied on our ability to find, chase and kill prey to eat that day. If you didn’t catch something, you went hungry.
This is similar to how most business owners operate today. They spend their time hunting and catching new clients. They drive traffic to a website, run Facebook ads, post on social media, launch discounted promotions and hope the phone rings. It’s unpredictable, expensive and the minute you stop, everything stops.
Eventually humans evolved into farmers, and instead of chasing prey every day, they planted seeds, cultivated crops, and built systems that produced food over and over again. Farming allowed humans to thrive, not just survive.
The same thing happens in business. The most successful pet business owners aren’t spending all day chasing customers—they’re building assets.
An asset is something that continues to produce results long after the work has been done. It might generate leads, create sales, improve retention, save time, increase profits or make the business itself more valuable. Whatever form it takes, the defining characteristic is the same: It keeps working even when you aren’t.
Better still, a true asset tends to do three things: 1) it throws off income, 2) it saves time or effort, and 3) it appreciates in value over time. In other words, it helps you make more money today while increasing what the business is worth tomorrow.
That’s important, because one day—whether it’s five years from now or 20—you’ll likely want to step back, scale up or sell altogether. And when that day comes, businesses built on assets command higher prices than businesses built on hustle alone. And your business’s true value comes from the collection of assets it contains.
The strongest businesses aren’t built around one giant asset, though. They’re built around dozens of smaller assets working together. Some attract clients, some keep them, some save time, some create recurring revenue and some increase the value of the business itself. And once you start looking at your business through this lens, you begin to see opportunities everywhere.
The following assets are just a few of those that your pet resort needs today to be more successful in the future.
Too many pet businesses spend thousands driving traffic to a website only to let visitors disappear. An email list changes that. It’s an owned audience asset, and every person on your list is a future sales opportunity. Remember, traffic is rented; your list is owned. The fortune is in the list.
Perhaps most importantly, though, it creates “stickiness.” The stronger your induction program becomes, the harder it is for clients to leave, because they’re emotionally invested in your process and your way of doing things. An evaluation assesses the dog; an induction program sells the future relationship.
Being a “members-only” pet resort or daycare immediately elevates your positioning. It separates you from facilities competing on price and puts you into a category of one. More importantly, it creates predictability. And predictable businesses are valuable businesses.
Every month doesn’t begin with the same nagging question: “Where is this month’s revenue coming from?” because some of it is already booked, committed and banked. That certainty makes the business easier to run today and far more attractive to a buyer tomorrow.
Every process trapped inside your head is a bottleneck waiting to happen. The more knowledge you can move from your brain into the business, the stronger and more valuable that business becomes. And don’t forget about your marketing system—that’s often the most ignored system in a struggling facility.
It’s the reason two businesses can offer virtually identical services and charge completely different prices. One has built a stronger reputation, which translates into a stronger asset. And the stronger your reputation becomes, the less price matters and the more attractive your business becomes to affluent dog owners who are looking for an expert pet business.
What starts out as a collection of individual assets eventually becomes a flywheel. Each asset makes the others stronger; each turn of the flywheel makes the next turn easier. Momentum starts to build, growth becomes easier and the business starts working for you instead of because of you.
So, are you a hunter or are you a farmer? Hunters wake up every morning wondering what they can sell today; farmers wake up every morning wondering what they can build today. One creates income; the other creates wealth. One creates work; the other creates freedom.
If you want to build a pet care business that’s more profitable, more valuable and less dependent on you, perhaps the most important question you can ask yourself isn’t: “How do I make more money this month?” it’s: “What asset am I building today that will still be producing results five years from now?”
Dom Hodgson is known as the Pet Biz Wiz, and is widely regarded as the World’s leading pet business coach. His mission is to help pet service providers create superior customer service systems that enable them to build an impactful and profitable pet business. Dom has written 10 books and is a much in-demand speaker. You can instantly download a free copy of his latest book “How to Disnify Your Doggy Daycare Business” by going to www.petbusinessmarketing.com/daycaremagic



